Personalisation policy
Last updated: 25 October 2026
Made exactly as typed
We use your text exactly as entered, including spelling, spacing and capital letters. Please check it before you order.
We confirm before we start
We contact you to confirm the personalisation and the delivery date before we begin.
What we cannot make
We do not make offensive text, or brand names and logos you do not have the right to use.
Returns
Personalised pieces can only be returned if they arrive damaged or different from your order. See returns and refunds.